COVID-19 Community Resources

*New Yorkers looking for the most updated information can text COVID to 692-692 or call the New York State Department of Health’s coronavirus hotline at 1-888-364-3065, visit the Department of Health’s website, or download the NYC Notify app.*

New Yorkers looking for up-to-date information about how COVID-19 affects NYC residents can find comprehensive information below. This page will be updated daily. (Last update made 5/20/20)

Download our one pager here:

As a part of the federal relief package passed in response to the COVID-19 pandemic, Congress greatly expanded Unemployment Insurance (UI). Many immigrant workers WILL be eligible for this special pandemic Unemployment Insurance. Here’s what you need to know.

Download our community toolkit for additional resources:

For New York city residents, please see our spreadsheet of resources and services here.

The State Department of Health announced the inclusion of COVID-19 testing, evaluation, and treatment as services covered by Emergency Medicaid. Download our one pager for more information.

Health

  • New Yorkers who are experiencing fever, cough, shortness of breath, or loss of appetite or smell should other cold or flu-like symptoms and do not feel better after three to four days should consult medical help and get COVID-19 testing by calling 844-692-4692 in New York City or 888-362-3065 anywhere else in New York Statetelephone. Anyone who has these symptoms or who has been in close contact with someone who has COVID-19 should also get tested by calling the phone numbers above.If you need help getting medical care in NYC, call 311 or call NYC Health + Hospitals directly at 844-692-4692. If you need help getting care anywhere else in New York State, call the New York State COVID-19 hotline at 888-364-3065. Anyone who is low-income can get free COVID-19 testing, evaluation, and treatment in New York State, regardless of immigration status.
  • If you are in New York City and feeling anxious, stressed or overwhelmed, connect with trained counselors at NYC Well. You can also text "WELL" to 65173 or chat online at https://nycwell.cityofnewyork.us/es/. If you are feeling anxious, stressed or overwhelmed and you are outside New York City, you can call the New York State Department of Health Coronavirus Emotional Support Hotline at 1-844-863-9314.
  • Special enrollment for uninsured New Yorkers is now available. Individuals can enroll through New York State of Health or directly through insurers from now until June 15. Call New York State of Health at 855-355-5777.
  • All New Yorkers should consider themselves potentially exposed to coronavirus. That means that everyone should stay home as much as possible, even if they do not have any symptoms of COVID-19. While at home, all New Yorkers should self-monitor. Self-monitoring means you check yourself for fever and remain alert for cough, shortness of breath or sore throat. It is really important that people who have these symptoms stay home and do not attend work, school, public events or group gatherings.
  • USCIS announced that receiving treatment or testing for coronavirus will NOT be used in any future public charge analysis.
  • Incidents of anti-Asian or anti-immigrant discrimination can be reported to 311 or the New York State Hate Crimes Task Force hotline at 1-888-392-3644.

Education

  • All NYC schools will remain closed through the end of the school year, as Governor Cuomo has announced.
  • NYC students are now expected to participate in remote learning. The Department of Education will be making tablets connected to the internet available to the approximately 300,000 students that don’t currently have access, prioritizing students in temporary housing, special education students, and Multilingual Learners/English Language Learners.
  • Families with technological needs should fill out this device request form, which is now offered in 9 languages. Please contact 718-935-5100 option 5 or your school’s principal if you have not received and/or filled out the technology survey. IT IS NOT TOO LATE! Families or advocates can email D’Vonte Graham at [email protected] to troubleshoot issues regarding devices requested with the student’s name, date of birth, and school name (and the OSIS number if they have it or the name of the shelter they live in if applicable).
  • The DOE has created a tech ambassadors program to support families needing technological supports, fill out a support ticket if you are having technological issues.
  • Over 400 NYC school locations will be serving Grab and Go meals for ANYONE, Monday to Friday from 7:30 a.m. through 1:30 p.m. No registration, ID, or documentation is required to pick up these meals. Three meals a day will be available per person, and may be picked up at the same time. None will be turned away! No dining space is available, so meals must be eaten off premises. To find the closest location serving meals here.
  • The Department of Education has 57 “Regional Enrichment Centers” and childcare sites open across the city for children of healthcare, emergency services, and transit workers, as well as grocery store, pharmacy, and food workers, including restaurant, takeout and delivery workers, REC & feeding staff, residential and commercial building staff, and other front-line workers, regardless of whether they go to public or private school. They will be open from 7:30 a.m. to 6 p.m. for children in 3-K up to 12th grade. Parents should fill out this survey to find out if they qualify for childcare at this time.
  • Spectrum is offering free internet for 60 days to college students and households with K-12 students that currently do not have internet. In addition, people behind on their Spectrum bill can get their internet service restored. Call (833) 267-6094 for more details. Charter cable will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a subscription, and installation fees will be waived for new student households (call 1-844-488-8395.) AT&T is also offering 60 days of free public service. Optimum will also restore internet services to families behind on payments.
  • The NYC Department of Education has posted instructional resources in English for students in grades Pre-K through 12 online at schools.nyc.gov/learnathome. Translations in at least the 9 covered languages will be developed.
  • More information about remote learning, meals, and other core services will be made available for families at https://www.schools.nyc.gov/school-life/health-and-wellness/coronavirus-update.
  • DOE has released its grading policy. A letter was shared with families and can also be found here.
  • Many adult education programs are still providing remote services. Please contact your individual program to find out what supports are being provided.

Immigration

  • Immigration Courts (until 5/15): All non-detained hearings are cancelled. NYC non-detained Immigration Courts (Broadway and Federal Plaza) are OPEN FOR FILING ONLY until further notice. Varick, Buffalo, and Batavia are open for detained hearings and filingsBuffalo non-detained hearings are cancelled. Courts at Varick Street and Elizabeth, NJ are closed until further notice.
  • USCIS (until 6/1), all appointments are cancelled (includes fingerprints and asylum interviews).
  • ICE: Contact your local office to find out if you need to appear for a check-in, but in-person appear to be cancelled. Bond office is closed in New York City, the closest is in Newark. Batavia and Albany are open.
  • Federal Courts: Citizenship Oath Ceremonies cancelled.
  • Immigration enforcement in the communities continues.

Legal

  • As of April 6, 2020, the Unified Court System implemented a “virtual court” model in all trial courts in each of New York State’s counties to address essential court matters.
  • New York State will extend the moratorium on evictions for those facing COVID-related hardship until August 20. The state will ban late fees and missed payment fees during the eviction moratorium period. Renters will also be able to use their security deposit as a payment and repay the deposit fee over time.
  • Essential functions that will continue include proceedings on landlord lockouts, serious housing code violations and repair orders.
  • The Housing Courts are only hearing emergency applications where tenants have been locked out or evicted from their apartments and where serious conditions have gone unrepaired.
  • If you are a NYCHA or Section 8 tenant and have lost income in your household, you can request a rent reduction by calling NYCHA Customer Contact Center at 718-707-7771 or through the online self-service portal.
  • The Department of Corrections has suspended in-person visitation. While the suspension will be temporary, the Department will provide communication resources to individuals to keep in contact with their family and friends during this temporary suspension.

Social Services

  • If you cannot leave your home to get food, do not have anyone who can bring you food, and you are not able to use private delivery options, you may be eligible to get meals delivered directly to your home. Go to NYC.gov/GetFood or call 311 and say “Get Food” for information.
  • All programs run by the Department for the Aging are closing and cancelling all congregate meals, recreational, and educational services and activities, effective immediately. Senior centers will operate strictly to deliver food to seniors.
  • Human Resources Administration (HRA) benefit applications for food and utilities, as well as other forms of emergency assistance, are currently available online. Pending State approval, HRA will not take any adverse action on cases where clients are unable to keep their appointments.
  • Congress recently made major, temporary changes to Unemployment Insurance (UI) that provide UI to individuals not previously eligible. If you are unemployed or furloughed without pay and a U.S. citizen, or a noncitizen with work authorization, you can file a claim for UI through the NYS Dept of Labor website to see if you qualify. Find more information here.
  • NYC small business owners can receive information on loan/financial support program by completing this survey (English): https://www.surveymonkey.com/r/N336ZYB

Civic Engagement

  • The Presidential Primary has been canceled. However, congressional and state primaries will still occur on June 23, 2020. Special elections have been converted into primaries, with the ultimate winner decided at the November General Election. Early voting is scheduled to begin June 13 and run through June 21.
  • New York will be mailing postage-paid absentee ballot applications to all voters based on the address at which you are registered. If you wish to vote by mail, return the application and you will be mailed a ballot. If you do not receive the absentee ballot application in the mail, applications can be downloaded on the State Board of Elections website. If you live in New York City, you can also request a ballot by calling 1-866-VOTE-NYC (1-866-868-3692).
  • Census forms can be completed online: https://my2020census.gov/ or by phone 844-330-2020. Mobile assistance units have been delayed and will not be open until April 13. For language support completing the census: https://2020census.gov/en/languages.html
  • The deadline for self response online, by phone or by returning the paper questionnaire has been extended to August 14.

COVID-19 Resources

Find resources for immigrant New Yorkers during the COVID-19 pandemic here