Last week, the New York State Comptroller published an audit report on Language Services at the Department of Motor Vehicles (DMV), covering October 2020 through April 2023. The report found that State and county DMV offices were consistently failing to live up to the statewide language access policy by not offering adequate interpretation services, including sometimes not using the Language Line at all, having extremely long hold times for the Language Line, and not properly tracking interpretation data.
